For any tour or package the services are booked or blocked several months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges as specified hereinafter. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Velvet Voyage’s Cancellation Policy and Terms and Conditions.

The request for cancellation of any service/ tour has to be submitted in writing, clearly stating the reason for cancellation via email to velvetvoyagetravels@gmail.com, from guest’s registered email ID.

Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.

All guests expressly agree to the foregoing policy and terms.

Cancellation done by/ for/ due to:

a. Guest cancels the tour due to any personal reason:

After booking guest may have any personal reason like non sanction of leave, exam postponement, illness, family emergency etc. which leads to cancellation of their tour/ package.

Date of the cancellation request email sent by the guest (unless decision withheld or changed), will be considered as the date of cancellation and the cancellation charge will be applicable accordingly.

b. Considering the safety of the tourists, Velvet Voyage is compelled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour:

Velvet Voyage reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.

Under any such force majeure situation/ uncontrollable factors, no refund – fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure.

To reschedule the tour in force majeure situation/ uncontrollable factors, Velvet Voyage will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a position to consider the request, then actual cancellation charges may apply.

If guest wants to change the destination, then decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guest will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be refunded.

c. Guest cancels the tour due to non-acceptance of change in itinerary/ service:

For the betterment of the itinerary or under unforeseen situation, Velvet Voyage reserves the right to add/ delete/ exchange the sightseeing place/s or any other service and on this ground guest will not be able to withdraw from the tour.

In this case if the additional sightseeing or service requires extra charge then it will have to be paid by the guest.

If any guest is not willing to accept the said change, then guest will have to cancel the tour and cancellation charges as per the Cancellation Policy will be applicable.

d. Deemed Cancellation – Guest’s booking stands cancelled due to visa rejection/ delay:

The Guest can inform to Velvet Voyage via registered email ID and normal cancellation policy shall apply in such case.

Guest is required to pay full tour price at the time of booking/ 30 days/ 15 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Velvet Voyage reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.

In such case, Velvet Voyage’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy.

f. Deemed Cancellation – Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour:

If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.

All services will stand cancelled and 100% cancellation charges will be applicable, unless the guest notifies Velvet Voyage about joining the same tour later at their own expense.

g. Deemed Cancellation – Guest’s tour stands cancelled due to discontinuation from ongoing tour:

If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.

Velvet Voyage team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.

h. In all the above situations, the following cancellation charges will be applicable:

More than 45 days in advance : Rs 25,000 per person

D-30 to 15 days in advance : 75% of package cost

D-15 & On Tour : 100% of package cost

j. The above cancellation charges include various direct and indirect expenses incurred for preparation and operation of the tour.

k. Velvet Voyage is not liable to give any details or bifurcation of the tour price or the cancellation charge.

l. Any refund payable to the guest as per the Cancellation Policy will be paid within 10 working days of receiving the final confirmation of cancellation request from the guest.

Cancellation of the tour by Velvet Voyage:

Velvet Voyage reserves the right to cancel any group tour/ package due to any operational reason or inadequate participation of the guests required to operate a group tour. In such case, cancellation of tour shall be communicated to the guest on their registered email/ telephone/ sms.

The amount paid by the guest will be refunded within 10 working days of cancellation of the tour.

The refund will be paid by A/C payee cheque/ NEFT/ RTGS.

Velvet Voyage will not be liable to pay any interest on the tour amount paid by the guest.

Velvet Voyage owes no responsibility for any additional expense related to any other arrangements made by the guest on their own.

A guest willing to take any other tour can do so in consultation with the respective Travel Advisor. Excess / short payment, if any for the new tour will be refunded/ collected, to/ from the guest.